FAQ
LEKFIT beginner
LEKFIT digital
LEKFIT sweat club
LEKFIT drop-in
LEKFIT collection
1. WHERE ARE YOU LOCATED?
346 S La Brea Ave. LA, CA 90036
2. HOW CAN I CONTACT THE STUDIO?
you can call us at 323-297-3773 or email us at studio@lekfit.com
3. WHEN SHOULD I ARRIVE?
we highly suggest that all first-timers arrive early and join us in the studio 10 minutes prior to the start of class.
4. WHAT CAN I EXPECT?
our beginner level classes provide added instruction and attend to any personal needs to ensure you feel completely confident and taken care of as you join us in the LEKFIT method.
5. WHAT IF I’M NOT A BEGINNER BUT PREFER A BEGINNER CLASS TIME?
no problem! join us! you can absolutely expect a full-out sweat sesh!
6. DO YOU HAVE PARKING AVAILABLE?
we provide complimentary parking for each class taken in the LEKFIT parking lot.
7. WHAT SHOULD I WEAR?
please wear clean and dry supportive sneakers.
8. DO I NEED EQUIPMENT?
all LEKFIT guests are provided a LEKFIT rebounder. for all class concepts, mats are required with class participation. if you are joining us for a drop-in class, we have mats available for rent or purchase- or you may bring your own.
9. WHAT SHOULD I BRING?
our equipment changes every 7 days. please be sure to check in at the front desk for the required equipment that day. all equipment can be purchased at lekfit.com/collection and in-studio. we also have equipment available for rental.
10. AMENITIES
we offer showers in both the women’s and men’s locker rooms, as well as on our wellness floor for your convenience post-treatment. in addition, other amenities include:
- showers
- shampoo, conditioner, body wash, lotion and shower towels
- re-fillable water station
- vending machine
- bottled water
- cold brew
- wellness floor
- retail shop
- free parking
- outdoor lounge
11. DO YOU HAVE ANY SPECIAL OFFERS?
yes! after your first beginner class with us, you’ll receive a second one free! this class will be available for you to use the next day.
12. HOW DO I GET STARTED WITH LEKFIT DIGITAL?
sign up for our seven day free trial and jump in! checkout the daily drop and explore the libraries. we have so much to offer from beginner to advanced levels, ranging from 5 minutes to 60 minutes. more details here
12. EVERYTHING ELSE
please email us studio@lekfit.com for studio classes - we love hearing from you!
1. HOW CAN I WATCH LEKFIT DIGITAL?
you can join us on up to 3 devices at a time on any of the following:
watch on your television
- apple TV
- roku
- androidTV
- fireTV
- chromcast
watch on your mobile device
- iphone
- ipad
- android
- watching
2. HOW DO I CANCEL OR PAUSE MY SUBSCRIPTION?
- you can cancel (or pause) your subscription on the purchases settings page. please note that paused subscriptions will be automatically charged once the pause period is over.
- when you cancel, your video access will exist until the next charging cycle, but you will not be further charged.
if you signed up on the website;
- log into your account here first. now go to the Settings page by clicking on the round avatar icon on the top right of the page. click Settings
- once there, click on the “purchases” tab to find options for pausing or canceling your subscription
if you signed up within an apple iOS or apple TV app, go here: https://support.apple.com/en-us/HT202039
if you signed up within a google play/android app, go here: https://support.google.com/googleplay/answer/7018481
if you signed up within a roku channel, go here: https://support.roku.com/article/208756478-how-do-i-manage-or-cancel-a-subscription
NOTE: we are unable to cancel your subscription for you, but if you’re unable to see those options on the purchases settings page, contact us and provide the last four digits of the card currently being charged or the email registered in the account and we’ll do a search to help you further. please be aware that once you cancel you may have access to video content for the remainder of that pay period and will no longer be charged or have access thereafter.
pausing does not work on annual subscriptions.
we do not offer partial/prorated refunds on annual subscriptions.
3. HOW OFTEN SHOULD I DO LEKFIT WORKOUTS?
with your LEKFIT digital subscription you receive a new workout, with our DAILY DROP, seven days a week. we encourage you to join us in each daily workout as best fits your own personal needs. with your LEKFIT digital subscription you will gain access to our exclusive, growing library, of varied content should you desire more or less than the daily drop. we encourage everyone to intuitively workout as you work to live as your healthiest self.
4. CAN I JOIN LEKFIT IF I'M PREGNANT?
yes! Please see our full pre/postnatal series, LEKFIT MAMA on LEKFIT digital. we recommend you remain in contact with your caregiver throughout your pregnancy to choose the best workout for you.
5. WHAT DO I NEED?
new here? we created the perfect starter pack so you can jump into any LEKFIT class! head here to shop https://www.lekfit.com/products/lekfit-digital-starter-pack
6. HOW DO I REDEEM A PROMO CODE?
If you are a new subscriber, you can redeem a code following the instruction here. https://support.vhx.tv/article/71-redeem-a-code
An existing user can only apply a new promo if the old promo has already expired. For example, if you have an annual subscription that expires next October but has no active promo code applied to it (meaning you did not have a promo applied when you signed up), then you can redeem the new promo code, and the renewal price will be adjusted accordingly. The promo is applied immediately and not when the transaction takes place.
7. EVERYTHING ELSE:
please email us digital@lekfit.com - we love hearing from you!
1. WHERE ARE YOU LOCATED?
346 S La Brea Ave. LA, CA 90036
2. HOW CAN I CONTACT THE STUDIO?
you can call us: 323-297-3773 or email us studio@lekfit.com
3. WHEN SHOULD I ARRIVE?
please check-in at least 5 minutes prior to the start of class. we invite you to join us as early as you'd like and stay as long as you wish to enjoy our patio and recovery room.
4. DO YOU HAVE PARKING AVAILABLE?
we provide complimentary parking for each class taken in the LEKFIT parking lot.
5. NOT READY TO COMMIT?
we got you! join us in the 346 sweat club trial! your trial includes seven days of unlimited ALL classes so you can see what it's all about being a sweat club member ; ) head to https://www.lekfit.com/pages/lekfit-346-drop-in to start your trial!
6. WHAT SHOULD I WEAR?
please wear clean and dry supportive sneakers.
7. DO I NEED EQUIPMENT?
All LEKFIT guests are provided an LEKFIT rebounder. LEKFIT 346 members are provided an LEKFIT mat and LEKFIT rebounder. For all class concepts, mats are required with class participation. If you are joining us for a drop - in we have mats available for rent, purchase or you may bring your own.
8. WHAT SHOULD I BRING?
our equipment needs change every 7 days. please be sure to check in at front desk for required equipment. all equipment can be purchased at lekfit.com/collection and in studio + rental options!
9. AMENITIES
we offer showers in both the women’s and men’s locker rooms plus on our wellness floor for your convenience post-treatment. in addition, other amenities include:
- showers
- shampoo, condition, body wash, lotion, shower towel
- re-fillable water
- vending machine
- bottled water
- cold brew
- wellness floor
- retail shop
- free parking
- outdoor lounge
10. EVERYTHING ELSE
please email us studio@lekfit.com - we love hearing from you!
1. CAN I TAKE CLASS IF I AM NOT A 346 SWEAT CLUB MEMBER?
Yes! Of course! You can participate in our in studio classes at select times with our drop- in option. You can purchase a single drop-in class from here. https://www.lekfit.com/pages/studio-346-schedule
2. I AM VISITING LA, CAN I STILL COME TAKE CLASS AT LEKFIT 346?
Yes! We love to have visitors join us in the studio! Please email, studio@lekfit.com or call us at (323)-297-3773 so we can assist in planning our visit to the LEKFIT 346 studio.
3. I AM A 346 SWEAT CLUB MEMBER, CAN I WALK-IN FOR CLASSES?
We kindly ask that all 346 SWEAT CLUB members sign up prior to class via the LEKFIT app, website or by calling (323)-297-3773 up to 5 minutes prior to the start of class.
1. WHAT IS THE WEIGHT LIMIT FOR THE LEKFIT REBOUNDER
the rebounder should not be used by persons exceeding 300 lbs (136 kg) in weight.
2. CAN I KEEP MY LEKFIT REBOUNDER OUTSIDE?
this rebounder is for indoor home use only. the rebounder should be stored indoors in a dry place. do not store the rebounder outdoors, near water, or at high humidity levels.
3. WHAT’S THE JUMPING SPACE ON EACH REBOUNDER?
the mat width is 31.5”
4. HOW OFTEN SHOULD I REPLACE MY REBOUNDER BUNGEES?
this is case-by-case, it will depend on how often you utilize the rebounder and the weight. always check your rebounder prior to jumping and ensure all bungees are in place and legs are tightly screwed in.
5. DOES THE LEKFIT REBOUNDER COME FULLY ASSEMBLED?
the LEKFIT rebounder is fully assembled other than the screw-in legs, 8 legs will be included within the package and can be screwed on easily. the frame, mat and bungees are ready to go. if you are missing parts, please contact shop@lekfit.com within five (5) days of the delivery date.
6. WHAT IS THE WARRANTY OF THE LEKFIT REBOUNDER?
to be eligible for service under this limited warranty you must contact LEKFIT customer service at shop@lekfit.com to receive a return label and detailed instructions. the limited warranty applies for the following components of the rebounder only, for the time period indicated. see LEKFIT rebounder manual for more information.
steel frame: LEKFIT warrants the steel frame of the rebounder against defects in workmanship and materials for a period of five (5) years from the date of original delivery.
mats: LEKFIT warrants the mat of the rebounder against defects in workmanship and materials for a period of three (3) years from the date of original delivery. *not warranted against normal wear and tear.
bungees: LEKFIT warrants the bungees of the rebounder against defects in workmanship and materials for a period of twelve (12) months from the date of original delivery.
7. WHAT IS THE RETURN POLICY FOR THE LEKFIT REBOUNDER?
you are able to return your LEKFIT rebounder within 30 days of your receipt for a store credit to LEKFIT collection. original shipping costs are not refundable, and all return shipping costs are the responsibility of the customer. please note that we only accept rebounders for return that are in their original condition and do not show any signs of use. the customer must have the original LEKFIT shipping box to make a return within the 30-day period.
8. WHAT ARE THE SHIPPING COSTS?
shipping costs are free within contiguous USA (AK and HI excluded). any separate equipment or accessories within the cart will not qualify if it’s under the $100 threshold collectively (excluding rebounder).
shipments are processed by USPS or UPS ground.
9. DO YOU SHIP INTERNATIONALLY?
we do!
canada: Shipping costs are roughly $80 for standard shipping to canada. all shipments are processed by UPS. customs vary by province and are billed directly to customers after delivery by the respective carrier. prices in USD.
all other countries: due to the large size of LEKFIT rebounders and significant fluctuation of shipping rates internationally, please contact us at shop@lekfit.com to inquire about shipping prices outside of the US and canada.